Sign In to Playground Casino
Sign in to Playground to manage your account and continue play in Canada. Access works across digital and in-person channels, with consistent security checks and location controls.
Navigation
If you are new, create an account first and then return to the login screen. After you sign in, you can review balances, promotions, and recent activity in one place.
Mobile Sign-In Options
For mobile access, sign in through the iOS app, Android app, or a mobile-responsive browser. Each option follows the same core security standards, adapted for smaller screens.
On compatible phones, biometric login can speed up entry without weakening protection. Mobile sessions also support remembering your device, quick-access PIN return, and GPS-based location confirmation.
- Use an app if you want built-in biometric authentication support.
- Use a mobile browser if you prefer not to install software.
- Enable two-factor authentication to protect account changes and withdrawals.
- Keep your recovery email current for smoother password resets.
Unified Account & Loyalty
Signing in can connect online access with Players Club membership, so points and status stay aligned. This setup supports smoother transitions between platforms, including QR-based check-in on mobile.
Points can be earned from online fees and physical play, then redeemed through the same unified account. Tier benefits scale as you move through Bronze, Silver, Gold, Platinum, and Diamond levels.
100 points convert to CA$1, with improvements possible as tier status increases.
Web Sign-In & Verification
To sign in online, use your registered email and password, then complete two-factor authentication if enabled. Location checks may be required for play, since full access is tied to being in Canada.
Account registration collects personal details for verification and compliance. ID checks may require a government-issued photo ID and proof of address such as a recent utility bill or bank statement.
- Passwords should be 8+ characters, including uppercase, a number, and a special character.
- After three failed attempts, protective lockout measures can trigger automatically.
- Email code verification can use codes with 10-minute validity.
- Recovery links sent by email can have 30-minute validity.
If you see a location error while in Canada, disable VPN or proxy tools and retry. If a new device is not recognized, complete the extra verification prompts to confirm it is you.
In-Person Entry for Visitors
In-person access supports quick entry for returning members and a brief onboarding flow for first-timers. Bring government-issued photo ID for age checks under Quebec requirements.
Our physical access process uses dual verification, combining digital records with physical ID checks. These controls align with Kahnawà:ke Gaming Commission standards and help protect member accounts.
For security, sessions can close after 30-minute inactivity timeouts, and transmissions use 2048-bit SSL encryption. Credential storage relies on salted hashing, designed to prevent decryption even in breach scenarios.
Processing & Timing Snapshot
| Channel | Min–Max (CAD) | Processing Time |
|---|---|---|
| Players Club enrollment (reception, first-timers) | N/A | 3-5 minutes (15 minutes during weekend peaks) |
| Physical access check (first-time visitors) | N/A | 3-15 minutes |
| Physical access check (returning members) | N/A | 1-3 minutes |
| Online account creation + verification | N/A | Account creation takes 5 minutes; verification completes within 24 hours |
| Password recovery (email link validity) | N/A | Recovery link (30-minute validity) |
| Security controls (timeouts & encryption) | N/A | 30-minute inactivity timeouts; 2048-bit SSL encryption for all transmissions |
| Unified loyalty conversion (cross-platform) | 100 points = CA$1 | N/A |
| Points earning (online fees vs physical play) |
|
N/A |
Recommended Next Step
If you already have an account, sign in with your usual credentials and complete any prompted checks. If not, create your profile first so verification can be completed without delays.